[{"data":1,"prerenderedAt":368},["ShallowReactive",2],{"cms-page:capa":3,"icon:alert-triangle":182,"icon:arrows-exchange":193,"icon:chart-bar":200,"icon:clipboard-check":213,"icon:file-text":223,"icon:flag":239,"icon:forms":246,"icon:gauge":265,"icon:message-report":278,"icon:microscope":288,"icon:notebook":310,"icon:refresh":320,"icon:route":327,"icon:school":337,"icon:signature":344,"icon:truck":348,"icon:user-shield":358},{"slug":4,"seo":5,"sections":8},"\u002Fcapa",{"title":6,"description":7},"CAPA Management Software — QAbility","CAPA management software: a staged corrective-action workflow, a signed close that is refused while any step is open, and a scheduled effectiveness check.",[9,25,81,92,113,121,143,162,176],{"type":10,"id":11,"eyebrow":12,"title":13,"highlight":14,"blurb":15,"actions":16,"image":23},"hero","top","CAPA","Close a CAPA only when","the work is done.","Drive root-cause analysis and corrective and preventive actions through a repeatable, staged workflow. Closure is refused while any step is outstanding and is signed when it happens — and a scheduled effectiveness check asks, later, whether the fix actually held.",[17,20],{"label":18,"href":19},"Book a demo","\u002Fcontact",{"label":21,"href":22},"See pricing","\u002Fpricing",{"src":24},"capa.hero",{"type":26,"id":27,"name":28,"eyebrow":29,"title":30,"blurb":31,"data":32},"signature","loop-timeline","loopTimeline","The loop","The work, the close, then the verdict","A CAPA closes when its work is done. Whether the fix held is a separate question, asked on a clock after the close — and answered under a signature.",{"source":33,"phases":34,"gate":50,"monitoring":58,"verdict":63,"limit":80},"The default CAPA workflow every new company starts with — the steps, owners and windows are yours to change",[35,40,45],{"name":36,"days":37,"window":38,"detail":39},"Investigation",14,"Due in 14 days","Root-cause investigation, with findings and evidence. Sub-steps can be added mid-flow.",{"name":41,"days":42,"window":43,"detail":44},"Action Plan",7,"Due in 7 days","Corrective and preventive actions, owners and target dates.",{"name":46,"days":47,"window":48,"detail":49},"Implementation",30,"Due in 30 days","The planned actions carried out, each tracked as a sub-task.",{"label":51,"rule":52,"checks":53,"after":57},"Close","Refused while any step is open",[54,55,56],"Every step and sub-step approved, skipped or cancelled.","The effectiveness check scheduled — or skipped on purpose. A scheduled check runs on after the close.","The owner re-authenticates and signs. The signature is written to the ledger against the CAPA.","Once closed, the CAPA is read-only. Only its scheduled effectiveness check carries on.",{"name":59,"days":47,"window":60,"detail":61,"extend":62},"Effectiveness Check","Comes due 30 days after implementation","A delay step: it waits out the monitoring period, then lands as a task for its owner.","Too early to judge? Extend monitoring — up to twice by default.",{"label":64,"days":42,"window":65,"rule":66,"outcomes":67},"Signed verdict","7 days to record it","Every verdict needs a written comment and an electronic signature, whatever the step’s own signature setting.",[68,72,76],{"label":69,"tone":70,"detail":71},"Effective","closed","The action held. The verdict is recorded and the check closes.",{"label":73,"tone":74,"detail":75},"Extend monitoring","open","Not enough evidence yet. The check moves out and keeps watching — a deferral, not a verdict.",{"label":77,"tone":78,"detail":79},"Not effective","cancelled","Recorded with its justification and the check closes. The CAPA stays as it was; a follow-up CAPA is raised by a person.","What it doesn’t do: a not-effective verdict doesn’t reopen the closed CAPA, and nothing escalates an overdue CAPA up a management chain.",{"type":82,"id":82,"record":12,"facts":83},"contract",[84,87,90],{"text":85,"enforcedBy":86},"Created only as a draft; its status can’t be changed by a direct data edit — only by submit, the workflow, close or cancel.","db",{"text":88,"enforcedBy":89},"Close and cancel each ask the owner to re-authenticate, and write a signature against the CAPA.","server",{"text":91,"enforcedBy":89},"A reviewer who rejects or sends back a step returns the CAPA to Draft, to its owner.",{"type":93,"id":93,"items":94},"showcase",[95,104],{"eyebrow":96,"title":97,"body":98,"points":99,"image":103},"Where a CAPA comes from","Raised from the problem, and linked to it for good.","Most CAPAs answer something that already has a record. Raise one in the same action as a nonconformance and both are created, opened and linked together; escalate a quality event and the CAPA is created as a draft with a link back; point an audit finding at one and the CAPA shows which audit and finding it came from. The deviation itself — containment, disposition and its own signed close — lives on the nonconformance. The CAPA carries the remediation.",[100,101,102],"Source recorded on every CAPA: nonconformance, audit, observation, management review and more","A nonconformance marked as needing corrective action cannot close until a CAPA is linked to it","Lineage visible from both ends — the CAPA knows its origin, the origin shows its CAPA","capa.nonconformance",{"eyebrow":105,"title":106,"body":107,"points":108,"image":112},"The check, on the record","Your steps, your names — the same signed verdict.","Workflows are yours to shape: the demo company’s own CAPA workflow calls its check “Effectiveness Observation Period”. Whatever you name it, it is a delay step. It waits, comes due as a task, and asks for a decision recorded on the step itself and signed with your comment.",[109,110,111],"Every step lands in its assignee’s inbox with a due date","Extending moves the due date, not the work — the verdict can still be recorded early","An approval already in flight keeps the rules it started under","capa.effectiveness",{"type":114,"id":115,"focus":116,"eyebrow":117,"title":118,"blurb":119,"relatedNote":120},"lineageRail","lineage-rail","capa","Connected records","Where a CAPA comes from, and what it leads to","Each link is visible from both records, so the history reads in either direction.","Any NC, CAPA, change request, internal complaint, quality event, inspection lot, document or custom-module record can also be linked by hand as related.",{"type":122,"id":122,"eyebrow":123,"title":124,"blurb":125,"rules":126},"ledger","What the system enforces","The rules behind a CAPA","Each rule says where it lives — so you know which ones a misconfiguration can’t switch off.",[127,130,133,136,139],{"rule":128,"detail":129,"enforcedBy":89},"No close with a step open","Every step and sub-step must be approved, skipped or cancelled. The refusal says how many are still open.",{"rule":131,"detail":132,"enforcedBy":89},"A scheduled check can outlive the close — an unscheduled one can’t","An effectiveness check with a due date runs on after the CAPA closes. One that was never scheduled still blocks the close until it is scheduled or skipped.",{"rule":134,"detail":135,"enforcedBy":89},"No verdict without a comment and a signature","The check can’t be completed without an outcome and a written comment, and the verdict is e-signed even if the step itself doesn’t require signatures.",{"rule":137,"detail":138,"enforcedBy":89},"Monitoring extends a bounded number of times","Each check carries an extension limit — two in the default workflow. Once it is used up, the check has to be answered.",{"rule":140,"detail":141,"enforcedBy":142},"Steps, owners and windows are yours","Name and order the steps, choose who reviews each one, set due windows, the monitoring delay and whether a step requires a signature.","configure",{"type":144,"id":144,"records":145,"sharing":146},"auditor","CAPAs",{"eyebrow":147,"permission":148,"shareLink":149,"auditPackage":157,"notPackaged":161},"For your auditor","Only people with Manage Access on the module can share.",{"title":150,"points":151},"Share this record",[152,153,154,155,156],"Send it to anyone outside your company — no account needed.","They open it with a 6-digit code sent to their own inbox.","They see a read-only summary with its attachments, not your whole record.","The link expires after 30 days, and you can withdraw it at any time.","Every open is logged, so you can see who looked and when.",{"title":158,"titleAlone":159,"body":160},"Or bundle it for an audit","Bundle it for an audit","For an external audit, collect effective documents and quality records into one Audit Records Package — one link and one code for each auditor.","[records] aren’t included in the Audit Records Package — share them one at a time.",{"type":163,"id":163,"eyebrow":164,"title":165,"items":166},"faq","Before you move CAPAs over","What a CAPA owner asks first",[167,170,173],{"q":168,"a":169},"Can a CAPA be closed with a step still open?","No. Close is refused while any workflow step is outstanding — approved, skipped or cancelled are the only ways a step stops counting. The one exception is a scheduled effectiveness check, which is meant to come due after the close. When the close does go through, the owner re-authenticates and the signature is written against the CAPA.",{"q":171,"a":172},"What happens when an effectiveness check says the fix did not work?","The check is closed as not effective, with a written justification and a signature, and the CAPA itself is left as it was. The follow-up is a new CAPA that someone raises on purpose. Reopening the original automatically is built but not switched on, so we do not describe it as a feature.",{"q":174,"a":175},"Does QAbility escalate overdue CAPAs?","Not on the CAPA record, and that is a real limit. Each workflow step has a due date and lands in its assignee’s inbox with due and overdue notifications, but there is no CAPA-level SLA clock or automatic escalation up a management chain. If you track CAPA ageing today, plan on doing it from the register or a report.",{"type":177,"id":178,"eyebrow":179,"title":180,"action":181},"ctaPanel","cta","Cause to verified fix","Close a CAPA only when the fix is proven.",{"label":18,"href":19},[183,187,190],[184,185],"path",{"d":186},"M12 9v4",[184,188],{"d":189},"M10.363 3.591l-8.106 13.534a1.914 1.914 0 0 0 1.636 2.871h16.214a1.914 1.914 0 0 0 1.636 -2.87l-8.106 -13.536a1.914 1.914 0 0 0 -3.274 0",[184,191],{"d":192},"M12 16h.01",[194,197],[184,195],{"d":196},"M7 10h14l-4 -4",[184,198],{"d":199},"M17 14h-14l4 4",[201,204,207,210],[184,202],{"d":203},"M3 13a1 1 0 0 1 1 -1h4a1 1 0 0 1 1 1v6a1 1 0 0 1 -1 1h-4a1 1 0 0 1 -1 -1l0 -6",[184,205],{"d":206},"M15 9a1 1 0 0 1 1 -1h4a1 1 0 0 1 1 1v10a1 1 0 0 1 -1 1h-4a1 1 0 0 1 -1 -1l0 -10",[184,208],{"d":209},"M9 5a1 1 0 0 1 1 -1h4a1 1 0 0 1 1 1v14a1 1 0 0 1 -1 1h-4a1 1 0 0 1 -1 -1l0 -14",[184,211],{"d":212},"M4 20h14",[214,217,220],[184,215],{"d":216},"M9 5h-2a2 2 0 0 0 -2 2v12a2 2 0 0 0 2 2h10a2 2 0 0 0 2 -2v-12a2 2 0 0 0 -2 -2h-2",[184,218],{"d":219},"M9 5a2 2 0 0 1 2 -2h2a2 2 0 0 1 2 2a2 2 0 0 1 -2 2h-2a2 2 0 0 1 -2 -2",[184,221],{"d":222},"M9 14l2 2l4 -4",[224,227,230,233,236],[184,225],{"d":226},"M14 3v4a1 1 0 0 0 1 1h4",[184,228],{"d":229},"M17 21h-10a2 2 0 0 1 -2 -2v-14a2 2 0 0 1 2 -2h7l5 5v11a2 2 0 0 1 -2 2",[184,231],{"d":232},"M9 9l1 0",[184,234],{"d":235},"M9 13l6 0",[184,237],{"d":238},"M9 17l6 0",[240,243],[184,241],{"d":242},"M5 5a5 5 0 0 1 7 0a5 5 0 0 0 7 0v9a5 5 0 0 1 -7 0a5 5 0 0 0 -7 0v-9",[184,244],{"d":245},"M5 21v-7",[247,250,253,256,259,262],[184,248],{"d":249},"M12 3a3 3 0 0 0 -3 3v12a3 3 0 0 0 3 3",[184,251],{"d":252},"M6 3a3 3 0 0 1 3 3v12a3 3 0 0 1 -3 3",[184,254],{"d":255},"M13 7h7a1 1 0 0 1 1 1v8a1 1 0 0 1 -1 1h-7",[184,257],{"d":258},"M5 7h-1a1 1 0 0 0 -1 1v8a1 1 0 0 0 1 1h1",[184,260],{"d":261},"M17 12h.01",[184,263],{"d":264},"M13 12h.01",[266,269,272,275],[184,267],{"d":268},"M3 12a9 9 0 1 0 18 0a9 9 0 1 0 -18 0",[184,270],{"d":271},"M11 12a1 1 0 1 0 2 0a1 1 0 1 0 -2 0",[184,273],{"d":274},"M13.41 10.59l2.59 -2.59",[184,276],{"d":277},"M7 12a5 5 0 0 1 5 -5",[279,282,285],[184,280],{"d":281},"M18 4a3 3 0 0 1 3 3v8a3 3 0 0 1 -3 3h-5l-5 3v-3h-2a3 3 0 0 1 -3 -3v-8a3 3 0 0 1 3 -3h12",[184,283],{"d":284},"M12 8v3",[184,286],{"d":287},"M12 14v.01",[289,292,295,298,301,304,307],[184,290],{"d":291},"M5 21h14",[184,293],{"d":294},"M6 18h2",[184,296],{"d":297},"M7 18v3",[184,299],{"d":300},"M9 11l3 3l6 -6l-3 -3l-6 6",[184,302],{"d":303},"M10.5 12.5l-1.5 1.5",[184,305],{"d":306},"M17 3l3 3",[184,308],{"d":309},"M12 21a6 6 0 0 0 3.715 -10.712",[311,314,317],[184,312],{"d":313},"M6 4h11a2 2 0 0 1 2 2v12a2 2 0 0 1 -2 2h-11a1 1 0 0 1 -1 -1v-14a1 1 0 0 1 1 -1m3 0v18",[184,315],{"d":316},"M13 8l2 0",[184,318],{"d":319},"M13 12l2 0",[321,324],[184,322],{"d":323},"M20 11a8.1 8.1 0 0 0 -15.5 -2m-.5 -4v4h4",[184,325],{"d":326},"M4 13a8.1 8.1 0 0 0 15.5 2m.5 4v-4h-4",[328,331,334],[184,329],{"d":330},"M3 19a2 2 0 1 0 4 0a2 2 0 0 0 -4 0",[184,332],{"d":333},"M19 7a2 2 0 1 0 0 -4a2 2 0 0 0 0 4",[184,335],{"d":336},"M11 19h5.5a3.5 3.5 0 0 0 0 -7h-8a3.5 3.5 0 0 1 0 -7h4.5",[338,341],[184,339],{"d":340},"M22 9l-10 -4l-10 4l10 4l10 -4v6",[184,342],{"d":343},"M6 10.6v5.4a6 3 0 0 0 12 0v-5.4",[345],[184,346],{"d":347},"M3 17c3.333 -3.333 5 -6 5 -8c0 -3 -1 -3 -2 -3s-2.032 1.085 -2 3c.034 2.048 1.658 4.877 2.5 6c1.5 2 2.5 2.5 3.5 1l2 -3c.333 2.667 1.333 4 3 4c.53 0 2.639 -2 3 -2c.517 0 1.517 .667 3 2",[349,352,355],[184,350],{"d":351},"M5 17a2 2 0 1 0 4 0a2 2 0 1 0 -4 0",[184,353],{"d":354},"M15 17a2 2 0 1 0 4 0a2 2 0 1 0 -4 0",[184,356],{"d":357},"M5 17h-2v-11a1 1 0 0 1 1 -1h9v12m-4 0h6m4 0h2v-6h-8m0 -5h5l3 5",[359,362,365],[184,360],{"d":361},"M6 21v-2a4 4 0 0 1 4 -4h2",[184,363],{"d":364},"M22 16c0 4 -2.5 6 -3.5 6s-3.5 -2 -3.5 -6c1 0 2.5 -.5 3.5 -1.5c1 1 2.5 1.5 3.5 1.5",[184,366],{"d":367},"M8 7a4 4 0 1 0 8 0a4 4 0 0 0 -8 0",241564436]